LEGAL REFERENCE

Our Legal Framework

alexisto operates with clear policies designed around your account security and payment flow. We've built our legal structure to support Indonesia's payment ecosystem — QRIS, DANA, OVO and...

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alexisto Our Legal Framework

Policy & Jurisdiction

alexisto operates under a framework designed for supported regions where local law permits. Our terms cover account creation, deposit and withdrawal flows, game play mechanics, and dispute resolution. We maintain compliance with payment processor requirements for QRIS, DANA, OVO and GoPay transactions. Your account data is encrypted and stored securely. All gameplay is governed by our terms of service, which outline your

rights, our obligations, and the process for resolving account issues. We review and update our policies regularly to reflect changes in local regulation and payment infrastructure.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Policy Support Channels

Team online

Legal Inquiries

Questions about our terms, privacy policy or account restrictions? Reach our legal team through the support portal. We respond within 48 hours to clarify any policy detail.

Account & Compliance

Need help understanding your account status or compliance requirements? Our support team can walk you through verification steps and policy obligations tied to your account.

Payment & Dispute

If you have questions about QRIS, DANA, OVO or GoPay transactions, or need to dispute a charge, contact support with your transaction ID and we'll investigate.

TRUST MARKERS

Policy Transparency & Review

Clear Terms Language

Our terms are written in plain English so you understand what you're agreeing to. We avoid legal jargon where possible and explain restrictions upfront.

Regular Policy Audits

We review our legal framework quarterly to ensure alignment with payment processor standards and local regulatory guidance for supported regions.

Dispute Resolution Process

If you disagree with an account decision or transaction, our dispute team investigates within 14 days and communicates findings transparently.

Data Protection Standards

Your personal and payment data is encrypted using industry-standard protocols. We do not sell or share your information with third parties outside our payment flow.

Account Security Commitments

We enforce two-factor authentication, monitor for unauthorized access, and notify you immediately if we detect suspicious account activity.

Compliance Documentation

Our legal team maintains documentation of compliance efforts and policy changes. You can request a summary of our compliance posture through support.

Consistency Across Our Policies

Terms of Service
Covers account creation, gameplay rules, deposit and withdrawal mechanics, and dispute resolution. Updated quarterly to reflect payment infrastructure changes.
Privacy Policy
Details how we collect, store and protect your personal data. Explains your rights regarding data access, correction and deletion requests.
Payment Policy
Outlines QRIS, DANA, OVO and GoPay transaction flows, processing times, fees and refund procedures. Aligned with processor requirements.
Account Restrictions
Explains when and why accounts may be limited, suspended or closed. Includes appeal process and timeline for resolution.
Responsible Account Use
Sets expectations for account behavior, including Deposit references, session timeouts and account verification requirements.
Dispute & Complaint
Describes how to file a complaint, expected response timeline and escalation path if you're unsatisfied with initial resolution.
Jurisdiction & Governing Law
Clarifies which legal framework applies to your account and how disputes are resolved in supported regions.
QUICK SIGNAL

What Defines Our Legal Posture

Transparent Account Rules Every restriction, verification step and gameplay rule is documented in...
Secure Payment Flow QRIS, DANA, OVO and GoPay transactions are processed through encrypted...
Data You Control You can request access to your personal data, correct inaccuracies...
Fast Dispute Resolution If you dispute a transaction or account decision, we investigate...
Account Verification Standards We verify accounts to prevent fraud and comply with payment...
Compliance Commitment We maintain ongoing compliance with payment infrastructure standards and local...

Legal & Policy Questions

You can request account closure through the settings menu. We'll process your request within 5 business days and return any remaining balance to your QRIS, DANA, OVO or GoPay account. Your data is retained for 12 months per compliance requirements, then deleted.

All QRIS, DANA, OVO and GoPay transactions are encrypted end-to-end. We never store your payment details on our servers. Payment processing is handled by certified third-party processors who meet industry security standards.

Yes. If you believe a transaction is unauthorized or incorrect, contact support with your transaction ID and details. We investigate within 14 days and respond with findings. If we confirm an error, we'll reverse the transaction immediately.

We verify accounts to prevent fraud and comply with payment processor requirements. Verification typically requires your name, date of birth and ID number. Most accounts verify within 24 hours. If we need additional information, we'll contact you directly.

We retain your personal data for as long as your account is active, plus 12 months after closure for compliance purposes. After 12 months, your data is securely deleted. You can request data deletion earlier by contacting our privacy team.

If your account is restricted or suspended, we'll notify you with the reason. You can appeal the decision through support. Our compliance team reviews appeals within 7 business days and responds with a detailed explanation of our decision.

Our primary terms are in English. We provide a summary of key policies in Indonesian through the support portal. For legal disputes, the English version is the governing document. Contact support if you need clarification on any policy.